Front Desk Officer

Front Desk Officer
Opening available at: Kelana Jaya, Genting, Rawang

Responsibility:
- Assist guests on check-in and check-out
- Assist walk in guest in making bookings
- Answering and responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Participate in creation of social media content and promotion material
- Ad-hoc tasks

Requirements:
- Great communication, task organisation and problem solving skills
- Open minded and a team player
- Friendliness and patience with guests
- Strong attention to detail
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages

Advantages:
- experience in customer service/sales/telemarketing/frontdesk/receptionist
- multilingual in English, Chinese

Working environment:
- growing team, opportunity for promotion and increment for outstanding member
- fast paced environment

Working location & hours:
- opening available at Kelana Jaya, Rawang, Genting
- 6 working days, rotational basis, off day on weekday
- 9hrs shift with 1 hour break (between 10am-10pm)

Remuneration package:
- Basic + Incentives