Airbnb Operation Manager

Responsibility:

1. Operational Oversight:
- Supervise day-to-day operations, ensuring smooth and efficient operation.
- Address and resolve guest issues promptly, maintaining a high level of customer satisfaction.
- Act as the point of contact for emergencies, implementing crisis management protocols.
2. Staff Management:
- Coordinate and oversee staff schedules, hiring & training , ensuring adequate coverage.
- Monitor and manage staff performance during assigned shifts.
- Assist at front line if required to cover shortages.
3. KPI & Financial Accountability:
- Be accountable for meeting revenue targets and operational Key Performance Indicators (KPIs).
- Implement strategies to optimize revenue streams and operational efficiency.
- Monitor financial transactions, cash handling, and billing accuracy.
4. Quality Assurance:
- Conduct regular inspections of vacation rental properties to maintain high cleanliness and maintenance standards.
- Address and rectify any maintenance issues promptly.
5. Continuous Improvement:
- Identify areas for improvement in operational processes and guest services.
- Propose and implement strategies to enhance overall operation performance.
- Attend trainings or self learn new functions of OTA platforms to increase revenue & occupancy
6. Reporting & Performance Analytics:
- Generate and analyze reports related to occupancy, revenue, and guest feedback.
- Monthly reports directly to directors on operational performance.

Requirement:
- Have own laptop, strong wifi at home
- Experience in Hotel / Airbnb Operator managerial role
- Familiar with OTA, revenue management
- Own transport

Working Hours & Location:
- Based in Kuala Lumpur, multiple vacation rental buildings

Front Desk Officer
Opening available at: Kelana Jaya, Genting, Rawang

Responsibility:
- Assist guests on check-in and check-out
- Assist walk in guest in making bookings
- Answering and responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Participate in creation of social media content and promotion material
- Ad-hoc tasks

Requirements:
- Great communication, task organisation and problem solving skills
- Open minded and a team player
- Friendliness and patience with guests
- Strong attention to detail
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages

Advantages:
- experience in customer service/sales/telemarketing/frontdesk/receptionist
- multilingual in English, Chinese

Working environment:
- growing team, opportunity for promotion and increment for outstanding member
- fast paced environment

Working location & hours:
- opening available at Kelana Jaya, Rawang, Genting
- 6 working days, rotational basis, off day on weekday
- 9hrs shift with 1 hour break (between 10am-10pm)

Remuneration package:
- Basic + Incentives

Business Development Executive (Senior)

Responsibility:

• Identify and research potential property owners, property developers, agents, and other relevant stakeholders in the property management industry; seek out appropriate contacts, generate leads, and set appointments.

• Meet with prospects/clients face to face or over the phone; foster and develop relationships by understanding their needs and responding with effective plans.

• Think strategically and create tailored proposals and presentations for prospects/clients.

• Regular presentations to clients in person / over conference calls, one-to-one and to public.

• Develop, discuss with team and managers, and execute strategies, including packages and pricing, to acquire new owners through sales pitches, presentations, and negotiations.

• Stay informed on industry trends by attending seminars, conferences, events, and networking.

• Prepare sales reports, forecasts, and analysis, presenting findings to senior management.

• Build and maintain strong relationships with existing owners and partners to ensure client satisfaction and foster long-term business relationships.

• Work closely with internal teams to ensure a smooth transition of new owners and assist in the onboarding process if necessary.

Requirement:
- Minimum 5 years of relevant working experience in property industry
- Excellent presentation & sales pitch skills
- Excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
- Excellent in English communication
- Self-driven and target oriented

Office Location:
Jalan Ipoh, K.L

Work Arrangement:
Hybrid work from home. Office hours from Mon - Fri, Sat half day.

Remuneration Package:
Basic + Commission